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Tenant FAQs

What do I need to bring process my application?

We will need the application fee ($30 cash for one adult, $45 cash for two adults), state issued ID’s for all adults, proof of income (if you work two most recent pay stubs, or if you receive SSI or disability, the reward letter.)

What bus line runs to our properties and our office?

You can check the bus line schedule at this website.

How much is the security deposit?

The security deposit varies from property to property depending on the owners requirements. Generally, it is one months rent. Security deposit can NOT be used for the last months rent.

How do you qualify tenants?

We do a credit check to verify how you meet other financial obligations. We check to see if there are any collections outstanding from previous landlords or utility companies. Previous rental history is checked to determine if payment was made as agreed and if the property was properly maintained. We also check that there is sufficient income and a clean criminal background.

What happens to the tenants security deposit?

When a tenant vacates, we take care of determining if the tenant receives a refund or if funds are forfeited by performing a comprehensive walk through of the property.

What is your Pet Policy?

The pet restrictions vary property to property. Some that allow pets have size restrictions. Some properties require an additional security deposit and may be refundable if there is no damage. All damage exceeding pet deposit is the responsibility of the tenant and due in full at time of exit. Some properties will charge you an additional pet rental fee. Upon your exit, all carpets will be professionally cleaned and sprayed for fleas at your expense. Proof of this performed service is required.

When can I see the properties?

Our office hours are Monday-Friday 8:30am – 4:00 pm. We DO NOT show properties after 3:00pm Monday thru Thursday, not after 12:00pm Friday. We always respect the current tenants privacy or you can come by our office to check out the key. There will be a $ 20.00 key deposit.​

When is the rent usually due?

Rent is due on the 1st of each month with a 5-day grace period given. A late fee of 5% of the rent or $15.00, whichever is more, accompanies payment after the grace period.

How do I pay my rent?

Our tenants can pay rent online through their tenant portal. Payment may also be made by personal check drawn on a local bank, or certified funds. Payment may be mailed to the office address or may be brought to the office, but must be received by the 5th of the month.

What if I move before my lease is up?

You are still responsible for the rent until the end of the lease term or until it is re-rented. We will work with you to assist in getting the unit re-rented as soon as possible.

When should I contact your company if I know I will be needing a rental unit in a few months?

Tenants who are moving out are required to give 30-60 days notice, depending on the property.

When do I have to let you know if I want to renew?

30 days prior to the expiration of the lease unless otherwise stated in the lease.

Where will my children go to school?

Call Durham Public School at 560-2000 to see where your children will go to school.